FAQ's

Yes! We do this on a regular basis… A lot of heat can be lost through the roof, so having good insulation will save you money and make your home more comfortable. Adding insulation when re-roofing is cost effective in both the long-term and the short-term.

Yes. More often that not, when we remove old roofs, the timber structure underneath is still in very good condition. However, sometimes there is the odd piece of timber work that needs to be replaced. Our re-roofing quotations include the replacement of any damaged or rotten timbers. No additional charge.

A re-roof usually takes between 2 and 5 days depending on the size of the roof and the complexity of the job. We can let you know how long we expect it to take when you book your job. We are strongly influenced by the weather, but we will communicate with you – letting you know if we are delayed in any way.

We will only remove as much of the old roofing material that we will be able to replace that same day. The roof is generally only uncovered for a very short period of time during the day.

Please see below our standard Terms & Conditions of service.

Terms and Conditions – Custom Roof 2007 Ltd

For any urgent maintenance / repair work (eg. work that takes us away from our current project – or is completed outside standard working hours) we charge a call-out charge of $180.00 plus GST.

For jobs / appointments booked ahead of time (not on the day) – this fee may be waived. Please feel free to discuss this if you have any concerns.

Make sure your investment is sound.

Our process includes surveying the property from a distance, using sophisticated satellite imagery and aerial photos. This allows us to measure distances and angles with accuracy, so we can provide an estimate of costs for roof replacement. We also use innovative Google Earth tools to detect damage and potential problems.

Service includes

• Roof measure
• Email written estimate of roof replacement

Should you choose to proceed with the roof replacement works after your real estate transaction is complete, we will be out on site as soon as possible to take a full measure and provide you with a competitive fixed price quotation.

Even though we try to minimise the inconvenience, getting a new roof is a fairly large renovation. Here are some tips to help you prepare and things you can do to assist us.

View our Process